We make small-batch food products with care and want you to feel good about your order. Because our products are food items, we generally cannot accept returns after an order has shipped, been delivered, opened, handled, or picked up. This protects food quality and safety.
Damaged, incorrect, missing, or quality-related items
Inspect your order promptly. Contact pelicanpeaksgourmet@gmail.com as soon as reasonably possible with your name, order number, a description of the issue, and photos of the product, package, shipping box, and shipping label when relevant.
If we confirm an issue, we will provide an appropriate solution, which may include a replacement, refund, partial refund, or store credit. This policy does not limit remedies required by law.
Food-safety return limits
We do not accept returns or exchanges for opened, tasted, mixed, baked, prepared, partly consumed, or improperly stored food; products returned without approval; or products purchased from a third party unless Pelican Peaks agrees to review the issue. Customers are responsible for reviewing current labels, ingredients, allergen statements, preparation directions, and storage instructions.
Change of mind and cancellations
We do not offer change-of-mind returns after an order ships, is delivered, or is picked up. If you ordered by mistake, contact us immediately. We may be able to cancel or adjust an order that has not been prepared, packed, fulfilled, shipped, or set aside for pickup, but cancellation is not guaranteed once processing begins.
Refund method and shipping charges
Approved refunds are normally returned to the original payment method. Bank and payment-provider processing times vary. Shipping charges are generally nonrefundable after shipment unless Pelican Peaks made an error or applicable law requires otherwise. If an approved replacement is needed because of our error or a confirmed shipping issue, we will determine the appropriate replacement-shipping arrangement.
Special orders and contact
Market, event, wholesale, custom, bulk, discounted, catering, or special-request orders may have separate written cancellation and refund terms. Contact Pelican Peaks LLC at pelicanpeaksgourmet@gmail.com, Windsor, Colorado, USA.